Frequently asked questions

Is it just me, or doesn't it seem like; anytime you have a question about a product before you purchase it, there's no one around to help you? Or you get stuck on hold, waiting for the next available customer service representative.

At Doms Mattress Store, our top priority is offering the best customer service possible. So we searched and found the most common questions people asked before buying a mattress, box spring, or bedding set and provided the most accurate answers for them.

So take your time and browse this page, or skip the line and start shopping now!



What is the best mattress?

All of our beds are good choices, but if you're shopping for something in particular, you can always filter your search when you browse the mattress collection.

Can I view mattresses from online in a real store?

Not at Doms Mattress Store; we are strictly an online bed shop, but we do, have a customer testimonial page.

How can I tell if I need a new mattress?

According to Mattress Clarity: you should replace your bed every 7 to 10 years, or if your mattress is doing any of the following; sagging, making lots of noise, has a bed smell, aggravating your allergies, waking you up in pain, making it hard for you to get comfortable, if your getting better sleep on a different mattress or your sleeping situation suddenly changes.

What is the best type of mattress for a child?

If it's for a bunk bed, we recommend anything; from 6 to 7 inches in height; so the mattress is not sitting higher than the safety guard rail. For more information, check out Alishas 6" Gel Memory Foam Mattress.

What type of mattress is recommended for overweight people?

The thicker, the better because; the materials in the mattress will take longer to break down, thus lasting longer. At Doms Mattress Store, we have beds as tall as 13 inches.

What is the best mattress for couples with different comfort preferences?

We recommend playing it safe and buying a medium-feel mattress.

What is the best mattress for people who sleep on their stomachs?

What is the best mattress for a side sleeper?

Any mattress that contours to your body; memory foam, pocketed coils, latex, sleep number, hybrids, etc.

What mattress is recommended for a bad back?

According to US Mattress: "If you suffer from a medical condition that affects your back, then the best thing you can do is speak to a qualified physician about which mattress is best for your particular case. Unfortunately, there isn't one mattress that provides the best back support for everyone." Although, some people may benefit; from a bed that adjust to their body and provide pressure point relief. For more information, please click here!

What holiday sales does Doms Mattress Store have throughout the year?

Our new promotions start at the beginning of every month.

When I purchase a new mattress set, will a frame be included?

At this time, we do not carry bed frames; instead, we have box springs with legs that eliminate the need for traditional metal rails.

Product guidance

What is the difference between mattress heights?

We have mattress heights ranging from 6 to 13 inches.

Feeling Uncertain About the Ideal Mattress Height? Explore Our Comprehensive Buyer's Guide to Selecting the Perfect Mattress Thickness. Click Here to Learn More.

What is the difference between pillow top and euro-top mattress?

Although; they may look similar, a pillow top typically provides more comfort and support than a euro-top mattress.

Do I have to flip my mattress?

Currently: we do not offer any beds that you; have to flip, although we highly recommend rotating your mattresses to break them in (for more information, please refer to the manufacturer's instructions).

How do I decide what mattress will feel best to me?

Please do not overthink this! Most mattresses feel similar: assuming they have the same comfort level; and it's built: by a quality company. If you're still uncertain, go with a medium mattress; it's the most popular choice, not too soft or firm, right in the middle!

Is a box spring required for all mattresses?

According to an article on Sleep Foundation: "All mattresses will benefit from having a firm, solid foundation to rest on. Box springs were created to help absorb impact, reducing the wear and tear on the mattress." So unless you have a platform bed frame, it's highly recommended that your bed has a box spring foundation.

How do I tell what the comfort level of a mattress is when shopping online?

Every company is different, but at Doms Mattress Store, we have the "Comfort" level right; below the "Size" variants.

What is the difference between firm, plush and medium mattresses?

Firm mattresses offer the most support, plush supplies maximum comfort, and medium gives you the perfect mix of both.

Is an innerspring mattress better than memory foam?

They're both great choices: although memory foam offers a unique sleeping experience; by molding to your body and promoting blood circulation.

What are the dimensions of a Twin, Twin XL, Full, Queen, King and California King?

Twin (38" W x 75" L)
Twin XL (38" W x 80" L)
Full (54" W x 75" L)
Queen (60" W x 80" L)
King (76" W x 80" L)
California King (72" W x 84" L)

How can I properly break in my new mattress to ensure the best comfort and longevity?

To break in your new mattress for optimal comfort and durability, start by removing packaging, allowing it to expand, using a mattress protector, and gradually adjusting your body to it, and for more detailed instructions, please check out our comprehensive guide on "The Art of Breaking In Your New Mattress: A Guide to Your Best Sleep Yet" on our blog.

Shipping and delivery

How do I check my order/delivery status?

Please check your email for the most up-to-date information.

Does Doms Mattress Store charge for shipping and delivery? What are my delivery options?

We offer free shipping to the lower 49 states. Most of our customers receive their items in just a few days.

Will Doms Mattress Store help set up my mattress and/or furniture?

There's no need to; all of our products come packaged in a box and are easy to install: just another way for us to save you time and money.

Will Doms Mattress Store pick up my old merchandise?

We do not; check with your city to see if they offer a bulk item pick-up program.

What happens if an item is damaged at time of delivery?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. For more information, please click here.

Where do you deliver?

Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington DC, West Virginia, Wisconsin, and Wyoming.

Can you ship to my PO Box/APO address?

Sorry, but this would be physically impossible.

Can I pick up my merchandise?

You can pick it up from your doorstep.

Customer service

How do I check the status of my order?

Please check your email for the most up-to-date information.

How can I cancel my order?

Sorry, we do not offer cancellations.

What should I expect from my new mattress?

According to an article on Bedding Mart: "For some, finding the right replacement mattress may be difficult, as their old one had time to adjust to the shape of their body, making it seem more comfortable, that is at least before it began breaking down. Even with new mattress sales topping more than 39 million units being shipped yearly within the United States, many may not know that a new mattress still requires some time to be broken in."

In conclusion, anticipate a good night's rest; for years to come; give it some time, and you'll be: just fine!

Can I change my order?

Sorry, we can not change your order once it's been: placed.

My mattress was delivered last week and it’s not comfortable. How can I exchange it?

Sorry, we do not offer any exchanges.

I recently canceled/returned my order. When will I get my refund?

Unless your order arrived damaged, we do not offer any refunds. For more information, please click here.

I don’t like the pillows that I purchased. Can I return them?

Sorry, we do not offer any returns.

I have not yet received my statement for the mattress I purchased. When can I expect it?

Please check your email for the most up-to-date information.

Can I return items that I have purchased online to a store?

Sorry, we do not offer any returns.

I have a complaint. Who should I speak to?

Please email customer service right away!

Warranty claims

I just filed my claim, what happens next?

For more information, please click here.

What is covered by the manufacturer's warranty?

Sorry, but we do not offer any manufacturer warranties.

My claim was just approved, what's next?

For more information, please click here.

I purchased a bedframe/pillow/protector or other accessory and need to file a claim, who do I contact?

For more information, please click here.

For all other questions, please email us!

Please note that the answers to these frequently asked questions are subject to change without prior notice. To ensure you receive the most accurate and up-to-date information, we recommend contacting our customer service team directly. You can reach us by visiting our "Contact Us" page at Our dedicated team is available to assist you with any inquiries or concerns you may have, providing prompt and reliable support.